1. Delivery Notifications
You will receive an email at the address you have specified when your order has been despatched - this email contains the tracking number so you can track it online right to your door
2. Delivery timescales
If placed before 4 pm, your order will be shipped the same day, to be received the following day. But in some circumstances it may take upto 48 hours Orders received after 4pm are also usually despatched the next working day.
Please note: In rare circumstances, during extremely busy periods it is not always possible to despatch all orders the same day. To guarantee that you will receive next day delivery you can email us at email@example.com
For out-of-stock items, you can usually expect to receive the item within 2-5 business days. If the delay is likely to be significantly longer than in that case we will contact you either by telephone or email to inform you of an approximate delivery date.
In the event of a delay, we will contact you either by email or telephone to inform you of this.
3. International deliveries
The delivery estimate on the product page does NOT apply for international deliveries. International orders are shipped by Parcel Force. International shipping is calculated in the checkout, and is usually depends on the destination, and the delivery timescale is a non-guaranteed 3 - 10 working days.
4. Missed deliveries
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to re- dispatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.
We can ship most orders to anywhere within the UK, as well as mainland Ireland. we also ship to almost anywhere within the EU, Australia and the USA.
All shipping costs are automatically calculated in the checkout depending upon the location.
We do bulk supplies, e.g. for events and meetings - and for a quote on any bulk purchase please use the Contact us option.