We want you to be totally delighted with our service and so we are pleased to offer you this powerful guarantee when you order online: We are confident that you will be completely satisfied with our new rugs, however if you are not satisfied with our rug then you can claim under our 5 day money back scheme. You may return them to us for a full refund of the purchase price (excluding any carriage charges), providing you do so within 5 days of the purchase transaction date.